TERMS AND CONDITIONS FOR THE PROVISION OF SERVICES (EN)

ALEX L - Studio (mixing/mastering/recording/production/music videos/photo/video)Version: V.3Effective date: 15 August 2026

§1. General Provisions

1. These Terms and Conditions govern the conclusion and performance of agreements for the provision of services by the Studio, including in particular audio services: mixing, mastering, editing and preparation of audio materials, as well as recording sessions, music production and related services, together with music video production, film and television production, and photo sessions and campaigns - provided remotely and/or on-site in accordance with the Studio's current offering.

2. The contractor is: ALEXLAB HOLDING MANAGEMENT - ALEKSANDER ŁABENDZIŃSKI (hereinafter: the “Contractor”), operating under the brand “ALEX L - Studio” (hereinafter: the “Studio”), Polish Tax Identification Number (NIP): 7712942133.The Contractor is entered in the Polish Central Register and Information on Economic Activity (CEIDG), maintained by the minister competent for economic affairs.Address for service: ul. Prezydenta Gabriela Narutowicza 40/1, 90-135 Łódź, PolandEmail: studio@alex-l-studio.comTelephone: +48 669 762 726

3. The Contractor conducts business activity and provides services to Consumers and business clients (B2B).

4. Each Agreement shall be governed by the version of the Terms and Conditions made available to and accepted by the Client before the Agreement is concluded. Subsequent amendments to the Terms and Conditions shall not affect Agreements concluded earlier unless the Parties expressly agree otherwise or the application of an amendment is required by mandatory provisions of law.

5. The Terms and Conditions shall be accepted before the Agreement is concluded by selecting an unchecked-by-default checkbox in the Order form or, where an Agreement is concluded outside the form, by making an express statement of acceptance in documentary or written form. Payment alone shall not replace the required statement of acceptance of the Terms and Conditions.

6. The language of the Agreement shall be Polish. If the Studio makes an English version of the Terms and Conditions available, that version shall be for information purposes, and in the event of any discrepancy the Polish version shall prevail.

7. The Parties agree that Agreements concluded under these Terms and Conditions shall be governed by Polish law. Insofar as the Client is a Consumer, the choice of Polish law shall not exclude or limit the protection afforded to the Consumer under the mandatory provisions of the law of the country of the Consumer's habitual residence, where such provisions apply to the Agreement concerned. The second sentence shall not apply to relationships with Clients who are not Consumers (B2B).

8. The Studio may be contacted using the details specified in section 2 above.

9. The detailed terms for performance of the Service, including in particular its scope, price, completion time and number of Revisions, shall arise from the description of the offering/package in the configurator or from the Parties' individual arrangements (in particular by email) and shall form part of the Agreement.

10. The Terms and Conditions shall be made available free of charge on the Studio's website before an Order is placed, in a manner enabling them to be obtained, reproduced and recorded.

11. Any statements, notices and arrangements between the Parties relating to the conclusion and performance of the Agreement may be made in documentary form, in particular by email, unless these Terms and Conditions or mandatory provisions of law provide otherwise.

12. The Terms and Conditions shall also apply to Agreements concluded on-site and to Services arranged individually (in particular in documentary form, including by email or instant messenger). The Client shall make a statement accepting the Terms and Conditions in documentary form (in particular by email/SMS/instant messenger) or sign an acknowledgement of acceptance (including after scanning a QR code). Merely making the Terms and Conditions available (including by displaying them after a QR code is scanned) shall not constitute acceptance. Acceptance shall be effective when the statement or acknowledgement of acceptance reaches the Contractor in a manner enabling the Contractor to become acquainted with its contents. Until the Terms and Conditions have been effectively accepted, the Contractor shall not be required to commence or continue performance of the Service and no time limits shall run; to the extent permitted by mandatory provisions of law, failure to accept the Terms and Conditions shall not give the Client any claim for performance to commence.

13. Use of the website, placement of Orders and electronic communication with the Contractor require: a device with internet access, an up-to-date web browser, an active email address, and software enabling files in the formats used in connection with the Service to be opened, saved, sent and received.

Use of electronically supplied services may involve typical risks, including in particular malicious software, phishing, unauthorised access, data loss, and interruptions affecting networks or third-party services. The Client should use up-to-date software and appropriate safeguards and should make backup copies. The Client is prohibited from supplying unlawful content through the Contractor's systems.

§2. Definitions

For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:

1. Contractor - the entity identified in §1 section 2.

2. Studio - the Contractor's trading brand, i.e. “ALEX L - Studio”.

3. Client - a natural person, legal person or organisational unit without legal personality that places an Order or concludes an Agreement with the Contractor.

4. Consumer - a Client who is a natural person entering into a legal transaction not directly connected with that person's business or professional activity.

5. B2B Client - a Client concluding an Agreement in connection with its business or professional activity.

6. Service - a service provided by the Contractor, including in particular audio, photography and audiovisual (video) services, in accordance with the Studio's offering or individual arrangements.

7. Order - a declaration of intent by the Client aimed at concluding an Agreement, made in particular through the configurator/website or in documentary form (e.g. by email).

8. Materials - any files, content, data and information supplied by the Client in connection with performance of the Service, including in particular: audio tracks/stems/trackouts, video files, photographs, graphics, scripts, a brief, references, BPM, metadata and invoicing details.

9. Complete Set of Materials - Materials supplied to the extent and at the quality required to commence performance of the Service in accordance with the offering or the Parties' arrangements.

10. Draft Version - a non-final work product supplied to the Client for the purpose of requesting Revisions.

11. Final Files - the work product of the Service supplied or expressly designated by the Contractor as final following performance of the agreed scope of the Service, express acceptance by the Client, or completion of the contractual Revision procedure in accordance with §6. A work product acquiring Final File status as a consequence of completion of the contractual Revision procedure shall not, in itself, constitute confirmation by the Client that the Service conforms to the Agreement or a waiver of any rights available to the Client under mandatory provisions of law.

12. Revisions - corrections falling within the originally agreed scope of the Service and not exceeding the description of the offering/package or the agreed brief.

13. Revision Round - one consolidated list of Revisions submitted by the Client in response to a Draft Version.

14. Business Day - a day from Monday to Friday, excluding public holidays in Poland.

15. Force Majeure - an external event beyond a Party's reasonable control, the occurrence or effects of which could not reasonably have been foreseen, avoided or overcome despite the exercise of due care.

16. Entrepreneur with Consumer Rights - a Client who is a natural person and concludes an Agreement directly connected with that person's business activity where the terms of the Agreement indicate that it is not of a professional nature for that person, having regard in particular to the subject matter of the business activity disclosed in the Polish Central Register and Information on Economic Activity.

17. Agreement - an agreement between the Contractor and the Client for the provision of one or more Services on the terms set out in the Terms and Conditions, the offering or package, and the Parties' individual arrangements.

§3. Nature of the Services

1. The Services provided by the Contractor are creative and technical in nature. The Contractor undertakes to exercise due care in performing a Service, but does not undertake to achieve any particular commercial or artistic outcome unless the Parties expressly agree otherwise.

2. The Client acknowledges that the assessment of sound, aesthetics, style, narrative and the choice of artistic means is, to a significant extent, subjective. A Service performed in accordance with the offering, the brief and industry standards shall not be defective solely because the Client has a different preference.

3. The Contractor does not guarantee: (a) any commercial outcome (including in particular popularity, sales, streams or airplay); (b) identical perception on all playback systems or devices; (c) maintenance of a particular loudness level following normalisation by streaming platforms; or (d) compliance with any particular requirements of third parties (e.g. broadcasters or distributors), unless the Client communicates those requirements before performance commences.

4. The Service shall be performed on the basis of the Materials and information supplied by the Client. The Client shall be responsible for the completeness and quality of the Materials, their compliance with technical and legal requirements, and the consequences of any defects in the Materials.

5. If the Client does not provide guidelines, a brief or references sufficient to determine its expectations unambiguously, the Contractor may perform the Service in accordance with the Contractor's own working standards and what the Contractor considers to be industry best practice.

6. Any work exceeding the scope specified in the offering/package or agreed brief (including in particular additional editing, reconstruction, additional recording, preparation of additional versions or a change of creative concept) shall constitute a change of scope and require a separate quotation.

§4. Conclusion of the Agreement and Payment

1. Placing an Order through the website/configurator requires the Client to select the Service, provide the information required by the form and make payment. The Agreement shall be concluded when payment for the Order is successfully completed.

2. Placing an Order without making payment shall not reserve a time slot or require the Contractor to commence performance.

3. If an Order is placed in documentary form (in particular by email), the Agreement shall be concluded when the Parties have confirmed at least the scope of the Service, the price and the completion time, and payment is subsequently made (unless the Parties agree otherwise).

4. The Contractor shall commence performance of the Service once both of the following conditions have been satisfied: (a) payment has been credited; and (b) the Client has supplied the Complete Set of Materials.

5. Prices for Services are stated in the currency indicated in the offering/package and include the Contractor's remuneration for performance of the Service within the scope arising from the Agreement. If payment is made in a currency other than the one indicated in the offering, the Client shall bear any currency conversion costs and payment operator fees.

6. If, before payment is made, the Client is informed of any additional taxes or charges required by law (including in particular charges depending on the purchaser's country), the Client shall pay them together with the price; otherwise, the price indicated in the offering/package shall be the final price.

7. An invoice/bill shall be issued at the Client's request or as required by mandatory provisions of law. The Client shall be responsible for the accuracy of the invoicing details supplied.

8. The Contractor may refuse to fulfil an Order, including in particular where: (a) the Materials infringe the law or third-party rights; (b) the Materials are unlawful in nature; (c) performance is impossible for technical or organisational reasons; (d) the Client fails to cooperate to the extent required for performance; or (e) in the Contractor's assessment, the Materials are grossly contrary to accepted standards of conduct, including in particular where they are obscene, extremely blasphemous, harmful, or incite hatred, violence or discrimination.

9. If the Contractor refuses to fulfil an Order, the Contractor shall refund the payment received from the Client. If the Contractor commenced performance before refusing the Order (including, in particular, by carrying out an analysis, preparing a project/session or completing preliminary work), the Contractor may deduct a reasonable portion of the remuneration corresponding to the work actually performed.

10. Until the full remuneration has been paid, the Contractor may withhold the Final Files, the grant of a licence or the transfer of rights to the extent provided for in these Terms and Conditions or permitted by mandatory provisions of law.

§5. Performance Times

1. Performance times for Services indicated in an offering, package, configurator, correspondence or otherwise shall be estimates and provided for information purposes unless: (a) the offering or package specifies a particular performance time as an element of a Service option selected and paid for by the Client, including in particular an expedited option; or (b) the Parties expressly agree a time limit in documentary form. In such a case, the time limit shall constitute the agreed performance time, subject to the rules governing its commencement, suspension and extension set out in the Terms and Conditions.

2. A performance period shall not begin to run before both conditions referred to in §4 section 4 have been satisfied, i.e. payment has been credited and the Client has supplied the Complete Set of Materials in a manner enabling the Contractor to download and verify them. The following, in particular, shall not constitute delivery of the Complete Set of Materials: (a) links that do not work, are time-limited or require additional authorisation; (b) Materials that are incomplete, corrupted or inconsistent with the arrangements; or (c) Materials made available in a manner giving rise to reasonable concerns as to security or the lawfulness of their source. Until the obstacles referred to above have been removed, the Contractor shall not be required to commence performance of the Service and no performance period shall run.

3. Unless the offering/package provides otherwise, performance periods shall be calculated in Business Days according to the time applicable at the Contractor's place of business.

4. If the Client fails to cooperate, including in particular by failing to supply Materials, supplying incomplete Materials, failing to respond, failing to grant an approval, failing to submit Revisions within the time limits arising from the Terms and Conditions, or in the event of any other circumstance attributable to the Client, the running of performance periods shall be suspended for the duration of the obstacle and the relevant time limits shall be extended accordingly; the Contractor may also reschedule performance within the current order queue.

5. A change to the scope of the Service, the supply of new or replacement Materials, or a material change to the brief, references or technical requirements during performance shall result in a corresponding extension of the time limit and may require a separate quotation in accordance with §3 section 6.

6. The Contractor shall not be liable for delays caused by circumstances beyond the Contractor's control, including in particular infrastructure failures, unavailability of third-party services (e.g. hosting, cloud storage or a payment operator), utility outages, unforeseen events or Force Majeure.

7. For Services performed on-site (including in particular recording, photography and video sessions), performance dates depend on availability in the Contractor's calendar; a change of date by the Client may result in performance being rescheduled to the next available date.

8. To the extent permitted by mandatory provisions of law, if a performance time is exceeded, the Client shall not be entitled to contractual penalties, compensation or damages for loss of profit; the Client shall retain any rights available under the law and these Terms and Conditions.

9. If an offering or package provides for expedited performance with a specified performance time, that time shall be calculated from the point at which the performance period begins to run within the meaning of section 2 above. Compliance with the time limit is conditional upon the Client's timely and proper cooperation and the absence of the circumstances specified in sections 4-6, 10 and 12. The expedited option shall not automatically cover the time required to complete Revisions unless the description of the offering or package or the Parties' individual arrangements provide otherwise.

10. If the Complete Set of Materials is supplied later than the Order is placed, including in particular after any time limits or “windows” indicated in the description of the offering/package, the Contractor shall not be required to meet the specified time applicable to the expedited option; performance shall take place within the period resulting from the Contractor's current availability.

11. If, for organisational reasons attributable to the Contractor, it becomes impossible to perform a paid expedited option within the specified time, the Contractor shall inform the Client and propose: (a) a new completion time; or (b) a change to a non-expedited option together with a refund of the price difference. Any change to the terms requires the Client's acceptance. If the Parties do not agree on a solution, either Party may terminate the Agreement with respect to the unperformed scope, and settlement shall take account of work performed, costs incurred and mandatory provisions of law.

12. The Contractor may make continued priority under an expedited option conditional upon the Client's compliance with the technical and organisational requirements specified in the description of the offering/package, including in particular timely supply of the Complete Set of Materials, completeness of data and compliance of the Materials with the preparation instructions.

§6. Revisions and Acceptance

1. The number of Revision Rounds available to the Client for a Service shall be specified in the description of the offering/package or the Parties' individual arrangements. Unless otherwise provided, the Client shall be entitled to 3 (three) Revision Rounds.

2. The Contractor shall supply a Draft Version to the Client to enable the Client to request Revisions. The Client shall submit the Revisions within 3 (three) calendar days after receiving the Draft Version unless the offering/package or the Parties provide otherwise.

3. If the Client does not submit Revisions within the period referred to in section 2 above, the Contractor may close the relevant Revision Round, prepare or designate the Final Files, and close the relevant stage of performance. Revisions submitted after the deadline shall be governed by section 15. Failure by the Client to respond shall not constitute a statement that the Service conforms to the Agreement, a waiver of claims, or a waiver of rights available to the Client under mandatory provisions of law.

4. One Revision Round means one consolidated list of Revisions submitted by the Client. The Contractor may require the Revisions to be consolidated into one list and may suspend their implementation until a complete list has been received.

5. Revisions shall include only corrections falling within the originally agreed scope of the Service and not exceeding the description of the offering/package or the agreed brief. In particular, work constituting a change of scope referred to in §3 section 6 shall not be regarded as Revisions.

6. The following, in particular, shall be regarded as a change of scope (requiring a separate quotation and potentially resulting in a change to the performance time): (a) replacement or addition of elements after performance has commenced; (b) supply of new or replacement Materials; (c) a change to the version of the work/arrangement/structure; (d) preparation of additional versions (e.g. alternative masters/mixes or versions for different platforms); or (e) a material change to the creative concept, references or technical requirements.

7. The Contractor shall not be required to implement Revisions that are contrary to the Terms and Conditions, the law or accepted standards of conduct, or that are technically unreasonable, including in particular Revisions that would lead to an evident deterioration in quality or a breach of industry standards; in such a case the Contractor may propose an alternative solution to the Client.

8. Once the number of Revision Rounds provided for in the Agreement has been used, any further Revisions may be carried out only for an additional fee, at the Contractor's applicable rate or on the basis of a separate quotation.

9. The work product of the Service shall acquire Final File status:

• (a) when the Client expressly accepts it in documentary form; or

• (b) after the time limit for requesting Revisions has expired without effect, provided that, after completing the agreed scope of the Service, the Contractor supplies or designates the work product as the Final Files.

Expiry of the time limit for submitting Revisions without effect shall not constitute a statement by the Client that the Service conforms to the Agreement and shall not exclude any rights arising under mandatory provisions of law.

10. Upon the Client's express acceptance or the supply or designation of the work product as the Final Files in accordance with section 9(b), the Service shall be deemed performed within the agreed scope and the Contractor shall not be required to make any further modifications within the contractual Revision Rounds. This provision shall not determine whether the Service conforms to the Agreement, exclude the complaints procedure, or limit the rights of a Consumer or Entrepreneur with Consumer Rights arising under mandatory provisions of law.

11. If the Client submits Revisions in an ambiguous, contradictory or inconsistent manner, the Contractor may require clarification; until clarification is provided, performance periods shall be suspended in accordance with §5 section 4.

12. If the Client requests work exceeding the scope of the Service, the Contractor may refuse to carry it out as part of the Revisions and may propose a separate quotation or separate Order.

13. A Draft Version that acquires Final File status under section 9 shall constitute the Final Files within the meaning of the Terms and Conditions irrespective of its previous designation or filename, including a designation such as “draft”, “V1” or similar. The Client shall not be entitled to request further modifications within the remuneration paid and the Revision Rounds used, without prejudice to the complaints procedure and rights arising under mandatory provisions of law.

14. A Draft Version or Final Files shall be deemed received on the day on which the message, file or link enabling the work product to be downloaded, listened to or played reaches the email address indicated by the Client or another agreed communication channel in a manner enabling the Client to become acquainted with its contents. If files are supplied on a data carrier, they shall be deemed received on the day on which the carrier is handed over to the Client or a person authorised by the Client.

Merely sending a message shall not constitute receipt of a Draft Version or Final Files if the Contractor receives a non-delivery notice or other circumstances indicate that the Client was not able to become acquainted with the message or files.

The Client shall be responsible for the accuracy of the contact details supplied and for ensuring that correspondence and files can be received, including in particular by ensuring that its mailbox is not full and is not affected by anti-spam blocks or restrictions imposed by the provider used by the Client.

15. At the Contractor's discretion, Revisions submitted after the time limit referred to in section 2 may be: (a) treated as additional Revisions referred to in section 8; or (b) treated as a change of scope requiring a separate quotation as referred to in section 6.

16. Use by the Client of the work product of the Service, including in particular through publication, sharing, distribution, synchronisation with visual content, broadcasting or provision to third parties, may be regarded as confirmation that the Client knowingly selected and used that version of the work product insofar as its properties could have been identified before use.

Use of the work product shall not, in itself, exclude any rights relating to non-conformity of the Service with the Agreement, latent defects or other rights available to the Client under mandatory provisions of law. Use of the work product of the Service requires the relevant licence or other right to have arisen in accordance with §10.

17. The Client shall submit the Revisions within a Revision Round as one consolidated list. Once the list of Revisions has been submitted or the Contractor has commenced implementation of the relevant Round, any additional comments concerning the same Draft Version may, at the Contractor's discretion, be: (a) left for consideration in the next Revision Round (if available); (b) treated as additional Revisions within the meaning of section 8; or (c) treated as a change of scope within the meaning of section 6.

18. Implementation of a Revision Round shall commence when the Contractor undertakes the first factual or technical activity directed at carrying out the Revisions, including, without limitation, analysing the material, preparing the project/session, making changes in the session/project, or preparing an export of the version.

19. The Client shall submit Revisions in a manner enabling them to be identified and verified unambiguously, including in particular by identifying the relevant passage (e.g. by timecode), element/track and expected change. General, ambiguous or contradictory Revisions may be regarded as requiring clarification under section 11.

20. Revisions within a Revision Round shall relate solely to the most recently supplied Draft Version. At the Contractor's discretion, a request to revert to earlier versions, combine elements from different versions or recreate previous settings may be treated as additional Revisions within the meaning of section 8 or as a change of scope within the meaning of section 6.

21. Revisions shall be completed within a period resulting from the Contractor's current availability and order queue unless the offering/package or the Parties provide otherwise in documentary form. Expedited options apply to the time specified in the offering or package for the initial performance of the Service and shall not automatically cover the time required to complete Revisions unless the description of the offering/package provides otherwise.

22. Submission of Revisions means that, within the relevant Revision Round, the Contractor shall be required to consider the items identified in the submitted list and may leave the remaining elements of the Draft Version unchanged. This shall not constitute a statement by the Client that the remaining elements conform to the Agreement, a waiver of claims, or a waiver of rights arising under mandatory provisions of law.

§7. Client Cooperation

1. The Client shall cooperate with the Contractor to the extent required for proper and timely performance of the Service, including in particular by supplying Materials, information, approvals and Revisions on time.

2. If the Client fails to cooperate, including in particular by failing to respond, failing to supply Materials, supplying incomplete Materials, failing to grant an approval or failing to submit Revisions, the Contractor may suspend performance of the Service until the obstacle has been removed; during that time, performance periods shall be suspended in accordance with §5 section 4.

3. If the Client's failure to cooperate continues for at least 14 (fourteen) calendar days from the day on which a request for cooperation reaches the Client in a manner enabling the Client to become acquainted with its contents, the Contractor may, at the Contractor's discretion:

• (a) deem the project closed;

• (b) grant the Client an additional period in which to cooperate; or

• (c) withdraw from the Agreement with respect to the scope not performed for reasons attributable to the Client, with the work performed and costs incurred being settled in accordance with the Terms and Conditions and mandatory provisions of law.

The request shall specify the cooperation expected and inform the Client that the project may be closed or the Agreement terminated if the failure to cooperate continues.

4. Closing a project means the organisational discontinuation of its handling under the original Order, including in particular the absence of any obligation to maintain a time-slot reservation, continue storing Materials beyond the period arising from the Terms and Conditions, or carry out further contractual Revision Rounds. Closing a project shall not constitute a statement by the Client that the Service conforms to the Agreement and shall not limit rights arising under mandatory provisions of law.

Resumption of performance after a project has been closed requires separate arrangements and may be conditional upon the Contractor's availability, payment of additional remuneration and acceptance of the then-current performance terms.

5. If a project is closed for reasons attributable to the Client, the Client shall pay for the work actually performed up to the closure of the project and for accepted and non-recoverable costs incurred by the Contractor for the purpose of performing the Service.

The Contractor may retain the payment received only up to the amount due and shall refund any excess to the Client. Settlement shall take account of the rights of Consumers and Entrepreneurs with Consumer Rights arising under mandatory provisions of law.

6. Expiry of the time limits specified in §6 and closure of a project under this paragraph shall have the organisational and settlement consequences indicated in the Terms and Conditions, but shall not constitute implied confirmation by the Client that the Service conforms to the Agreement, a waiver of claims, or a waiver of rights arising under mandatory provisions of law.

7. Resumption of performance after a project has been closed, as well as recommencement of performance after a period in which the Client failed to cooperate, shall be at the Contractor's sole discretion and shall not be an obligation of the Contractor; the Contractor may refuse to resume performance without stating a reason.

8. The request for cooperation referred to in section 3 may be sent to the Client in documentary form, including in particular to the email address indicated by the Client or through another agreed communication channel. The request shall be deemed served when it reaches the Client in a manner enabling the Client to become acquainted with its contents. The Contractor may use the most recent contact details supplied by the Client.

9. If performance is resumed following a period in which the Client failed to cooperate, the Service shall be performed in accordance with the then-current order queue and the Contractor's availability; previous priority status or expedited options shall not bind the Contractor unless the Parties expressly agree otherwise in documentary form.

10. Performance may be resumed after a project has been closed only on the Contractor's then-current terms (including the then-current price list and Terms and Conditions), unless the Parties expressly agree otherwise in documentary form.

§8. Materials and Client Responsibility

1. The Client represents and warrants that it holds all rights, consents and authorisations required to use the Materials and supply them to the Contractor for the purpose of performing the Service, including in particular copyright, licences, consents from persons appearing in the Materials (including consent to dissemination of their image), consents to the use of trade marks, and rights to recordings and data.

2. The Client shall be solely responsible for the lawfulness, origin and contents of the Materials and their compliance with the law and third-party rights. The Contractor shall not be required to verify the lawfulness of the Materials or investigate their legal status (including licences for samples, backing tracks, images, fonts, archive materials or stock materials).

3. The Client shall be responsible for the completeness, quality and suitability of the Materials for performance of the Service. In particular, the Contractor shall not be liable for the consequences of defects in the Materials, including, without limitation, clipping, distortion, noise, room reverberation, performance errors, exposure/focus errors, compression artefacts, codec errors, missing tracks or incorrect technical parameters.

4. The Client shall supply the Materials at its own expense and by the method agreed with the Contractor, including in particular by providing a download link to a data storage service (e.g. cloud storage) or by delivering a data carrier. The Client shall be responsible for the correctness of access permissions, completeness of the folder, continued availability of the link, and the Contractor's ability to download the Materials until the download has been confirmed.

5. The Contractor may refuse to download/open Materials made available in a manner giving rise to reasonable security concerns (including in particular links from suspicious sources, executable files, archives secured in a manner that obstructs verification, and links that require unusual authorisation or are time-limited). In such a case, the Client shall supply the Materials by another method specified by the Contractor.

6. The Client shall prepare the Materials in accordance with the preparation instructions supplied by the Contractor (including in particular as regards format, naming, technical parameters, folder structure, metadata and information about the work). If the Materials do not comply with the instructions, the Contractor may, at the Contractor's discretion: (a) require the Client to correct them; (b) carry out the necessary preparatory work for an additional fee as a change of scope; or (c) refuse to perform the Service until the deficiencies have been remedied.

7. The Client shall bear all costs and risks associated with data transfer, limitations of third-party services, download limits, time limits on links, anti-spam blocks and other obstacles attributable to the Client or the Client's service providers.

8. The Contractor shall not store the Materials for longer than required by the Terms and Conditions or the Parties' arrangements. The rules governing file archiving and deletion are set out in §9.

9. Unless the Parties expressly agree otherwise in documentary form, the work product of the Service supplied to the Client shall include only the agreed Final Files. The Contractor shall not be required to supply project files, DAW/NLE sessions, presets, settings, source files, working files, intermediate materials or know-how.

10. The Client shall be responsible for making backup copies of its Materials before supplying them. To the extent permitted by mandatory provisions of law, the Contractor shall not be liable for loss of data on the Client's side.

11. For photography and audiovisual Services, the Client shall be responsible for obtaining all consents and permits required to perform the Service (including in particular consents from persons appearing, consents from owners of properties/locations, filming/photography permits, and consents to use music/images/marks). At the Contractor's request, the Client shall provide confirmation that such consents have been granted.

12. If, during performance, it becomes apparent that the Materials or circumstances of performance infringe the law or third-party rights, the Contractor may suspend performance of the Service, refuse further performance or require the Client to remedy the infringement; settlement shall take place in accordance with §4 section 9, subject to mandatory provisions of law.

13. The Client shall be liable under general rules for any loss, costs and claims arising from the falsity of the representations set out in sections 1 and 2, the unlawfulness of the Materials or instructions supplied to the Contractor, or the Client's manner of using the work product of the Service. In relationships with Clients who are neither Consumers nor Entrepreneurs with Consumer Rights, the Client additionally undertakes to indemnify and hold the Contractor harmless against reasonable third-party claims and reasonable legal costs arising from the foregoing circumstances, unless the claim arose as a result of intentional conduct by the Contractor or the Contractor's use of the Materials outside the scope of the Agreement.

14. The Contractor may undertake verification and security measures in relation to the Materials (including in particular malware scanning) and may refuse to download, open or process the Materials, or may delete them, if they may pose a threat to the security of the Contractor's systems. The Client shall bear any delays or costs resulting from the need to resupply the Materials in a secure form.

15. If conversion of the Materials is required to perform the Service (including in particular conversion of file formats, codecs, sampling rates, resolution or colour spaces), the Contractor may carry out that conversion at the Contractor's discretion; if conversion is necessary for reasons attributable to the Client (e.g. the Materials do not comply with the instructions), the conversion may be treated as a change of scope within the meaning of §3 section 6.

16. If the Materials are supplied on a data carrier, the Client shall be responsible for its technical condition and the security of the data. To the extent permitted by law, the Contractor shall not be liable for damage to, loss of, or delay in returning the carrier caused by circumstances beyond the Contractor's control; the Parties may agree separate rules for returning the carrier.

§9. Archiving and Deletion of Files

1. Subject to the obligation concerning Final Files set out in section 2, the archiving of Materials and work products of the Service is voluntary and ancillary and shall not constitute a data storage service for the Client or a guarantee of their subsequent availability.

The periods specified in this section define only the period for which the Contractor undertakes to retain the Final Files for the Client and shall not restrict the Contractor's right to retain specified data, documents or copies for a longer period where required or permitted by law or justified by the protection of the Contractor's rights, the pursuit of or defence against claims, the handling of complaints, security, accounting or settlements.

2. Unless the Parties agree otherwise in documentary form, the Contractor shall retain the Final Files for 14 (fourteen) calendar days from the date on which they are supplied to the Client within the meaning of §6 section 14.

3. To the extent permitted by mandatory provisions of law, the Contractor shall not be required to retain intermediate file versions, project files, DAW/NLE sessions, presets, settings, working materials or know-how, or the Client's source Materials beyond the extent necessary to perform the Service, including in particular raw session recordings (e.g. additional instruments), alternative shots/takes, intermediate tracks and other recorded materials not forming part of the Final Files.

4. The Client shall promptly download and secure the Final Files and make a backup copy of them. The Contractor shall not be liable if the Final Files cannot be downloaded after expiry of the archiving period.

5. After expiry of the archiving period referred to in section 2, the Contractor shall be entitled at any time, without further notice to the Client, to permanently delete the Final Files and any other operational and project files connected with performance of the Service. The Contractor shall then have no obligation to continue storing, recover, recreate or make those files available again.

Expiry of the archiving period shall not, however, require the Contractor to delete all data, documents or copies connected with performance of the Service. The Contractor may retain selected information for a longer period on the terms and for the purposes specified in section 1, having regard to mandatory provisions of law.

6. If a project is closed, the Agreement is effectively withdrawn from, terminated by mutual agreement, terminated on notice or expires, or further performance of the Service is refused, the Contractor may-to the extent that the Contractor is not required to retain or supply them under mandatory provisions of law-at any time, including immediately, delete the Materials and operational and project files connected with performance of the Service, invalidate download links or block access to files, without further notice to the Client.

The Contractor shall not be required subsequently to recover, recreate or make deleted files available again. This provision shall not restrict the Contractor's right to continue retaining selected data, documents or copies on the terms set out in section 1.

7. Recovery, renewed access to or re-export of files after they have been supplied to the Client may be impossible or subject to a fee at the Contractor's rate, in particular after expiry of the archiving period.

8. Any extension of the archiving period shall require a separate agreement between the Parties in documentary form and may be subject to an additional fee.

§10. Copyright, Licences and Credits

1. Rights in the Materials supplied by the Client (including economic copyright, related rights, image rights, trade marks and other rights) shall remain with the Client or the relevant right holders. Upon supplying the Materials, the Client grants the Contractor a non-exclusive, non-transferable technical licence, without territorial restriction, to use the Materials solely to the extent necessary to perform the Service, including in particular: recording, reproduction, loading into device memory, modification/adaptation, format conversion, creation of working copies and backup copies, transmission and making the Materials available within the infrastructure of the Contractor or third parties used to perform the Service (to the extent technically necessary). The licence shall also cover the storage of the Materials to the extent that the Contractor retains the Materials in accordance with the Terms and Conditions, in particular on the terms set out in §9. The licence shall not authorise the Contractor to use the Materials for any purpose other than performance of the Service or to make them available to the public.

2. To the extent that the Client holds the necessary rights and authorisations, the Client grants the Contractor a non-exclusive, royalty-free, perpetual and worldwide licence to use the Final Files in the Contractor's portfolio after they have first been made available to the public by the Client or with the Client's consent. The licence shall cover recording, reproduction and making the Final Files available to the public on the Contractor's website, social media, promotional materials and showreel. Instead of publishing the Final Files, the Contractor may include a link to their publicly available publication. Use of a work product before its public premiere shall require the Client's prior consent in documentary form.

3. The authorisation specified in section 2 shall not cover Materials, Draft Versions, source files or other elements that do not form part of the Final Files. Use of a person's image in the portfolio shall be permitted only to the extent that the Contractor holds the consent required by law or another legal basis. The Parties may, in documentary form, exclude the possibility of using the Final Files in the portfolio or introduce restrictions concerning time, scope or manner of presentation.

4. Unless the Parties expressly agree otherwise in documentary form, to the extent that works or other protected subject matter belonging to the Contractor arise as a result of performance of the Service, upon fulfilment of both of the following conditions:

• (a) payment by the Client of the full remuneration due to the Contractor under the Agreement; and

• (b) supply or making available of the Final Files to the Client in accordance with §6,

the Contractor grants the Client a non-exclusive, non-transferable and perpetual licence, without territorial restriction, to use the Final Files, and only the Final Files, in the following fields of exploitation:

• (a) recording and reproduction by any technique;

• (b) marketing, rental and lending;

• (c) public performance, display, broadcasting and rebroadcasting;

• (d) making available to the public in such a manner that anyone may access them at a place and time of their choosing, in particular on the Internet, VOD services, streaming services and social media;

• (e) use in audiovisual works, including synchronisation with images, in particular in music videos, advertisements and promotional materials;

• (f) promotional and marketing use.

The authorisation specified in this section shall also include the Client's right to grant third parties the technical authorisations necessary to publish, distribute, broadcast or make available the Final Files, in particular to distributors, aggregators, streaming platforms, broadcasters, publishers and entities operating content identification systems, without the right to transfer to those entities any rights broader than those arising from these Terms and Conditions.

5. Until the conditions referred to in section 4 have been fulfilled, the Client shall be entitled only to listen to/review the Final Files and Draft Versions to the extent necessary to request Revisions; the Client shall not be entitled to publish, distribute, synchronise with images, broadcast or supply them to third parties.

6. If the full remuneration due and payable has not been paid, or if a payment has been effectively reversed as a result of which the Contractor did not receive or lost the remuneration due, the licence specified in section 4 shall not arise.

If the licence has arisen and the payment due is subsequently effectively reversed, the Contractor may demand payment from the Client, allowing an additional period of not less than 7 (seven) days. Upon ineffective expiry of that period, the licence shall be suspended until the amount due and payable has been paid in full.

The mere submission of a complaint, the emergence of a payment dispute or the initiation of a chargeback procedure that has not resulted in reversal of the payment due shall not prevent the licence from arising or suspend it.

The provisions of this section shall not apply to the extent that the refund or reversal of a payment occurred in the exercise of an effective statutory right of withdrawal, an upheld complaint, a refund accepted by the Contractor, a final and binding court judgment, a final decision of a competent authority or another binding legal basis.

7. Any transfer to the Client of economic copyright in the work products of the Service or grant of an exclusive licence shall in each case require a separate agreement in writing, failing which it shall be null and void, specifying in particular the subject matter and scope of the rights acquired, the fields of exploitation and separate remuneration.

The grant of a non-exclusive licence or other rights broader than those specified in section 4 shall require an express agreement between the Parties in documentary form, unless mandatory provisions of law require a specific form.

Unless a separate agreement expressly provides otherwise, the transfer of rights or grant of a broader licence shall take effect no earlier than upon payment of the full remuneration due to the Contractor in that respect. In the absence of an effective separate agreement, the Client shall acquire only the licence specified in this section.

8. The licence referred to in section 4 shall cover only the Final Files within the meaning of §2 section 11, i.e. the final exported files in the formats agreed by the Parties (e.g. a stereo master, final video render or final set of photographs). Neither the licence nor the obligation to supply the work products shall cover, in particular: stems/separates/trackouts, multichannel tracks, source files, raw recordings/shots, project files, DAW/NLE sessions, presets, settings, Draft Versions or other intermediate materials, unless the Parties expressly agree otherwise in documentary form or this follows expressly from the description of the offering/package.

9. If, as part of the Service, the Contractor creates or co-creates creative elements, including in particular a composition, arrangement, instrumental layer, instrumental parts, music production, textual, photographic, film, editing, graphic or other elements capable of constituting a work, adaptation, artistic performance, phonogram/videogram or other protected subject matter, the rights and authorisations relating to the Contractor's contribution shall remain with the Contractor unless the Parties expressly agree otherwise in documentary form.

10. The grant to the Client of a licence to use the Final Files shall not constitute a transfer to the Client of economic copyright in the Contractor's creative contribution or a waiver by the Contractor of the right to be credited for authorship or creative contribution, related rights, rights in artistic performance, producer's rights or remuneration due to the Contractor directly or through a collective management organisation, where such rights or remuneration are vested in the Contractor under the law or separate arrangements.

11. The determination of creative, performance or producer shares or shares in remuneration/royalties connected with a work, recording, phonogram, videogram or other work product of the Service, in particular for the purposes of notifications to collective management organisations, shall require a separate agreement between the Parties in documentary form. In the absence of such agreement, the Terms and Conditions shall not constitute grounds for assuming that the Contractor has waived any rights, shares or remuneration to which the Contractor is entitled.

12. If the Client or third parties take any action concerning the Final Files after they have been supplied, including in particular downloading, copying, format conversion, compression, re-export, uploading, synchronisation, editing, processing, playback on devices or systems that do not meet technical standards, or interference with file parameters, the Contractor shall not be liable for the consequences of such action, including in particular degradation of quality, a change in artistic perception, technical non-compliance or failure to meet third-party requirements.

13. Where permitted by the technical capabilities of publication and the nature of the platform, format or method of exploitation concerned, the Client undertakes to credit the Contractor's contribution in a manner corresponding to the Service performed, in particular in one of the following forms:

(a) Mix: ALEX L - Studio

(b) Mastering: ALEX L - Studio

(c) Production: ALEX L - Studio

(d) Recording: ALEX L - Studio

(e) Photo: ALEX L - Studio

(f) Video: ALEX L - Studio

(g) Edit / Montage: ALEX L - Studio

unless the Parties expressly agree otherwise in documentary form. The Contractor may at any time request removal of the credit identifying the Contractor's contribution to the project, in particular for image, reputational, business or legal reasons, and the Client undertakes-to the extent permitted by the technical capabilities of publication-to remove such credit promptly or cease using it in the future.

14. Use by the Client or persons acting with the Client's consent or knowledge or on the Client's instructions of the Final Files, Draft Versions or other work products of the Service in breach of this section, in particular before the licence arises, during its effective suspension under section 6, beyond the scope of the licence granted, without fulfilment of the payment conditions or in breach of restrictions concerning Materials, source files, stems, Draft Versions or other intermediate materials, shall constitute a breach of the Terms and Conditions and the Contractor's rights.

In such a case, the Contractor shall be entitled to demand the immediate cessation of infringements, removal of their effects, discontinuation of publication, distribution, broadcasting or making available of the work products of the Service, payment of the remuneration due, and to pursue further claims under the general rules of law.

15. In relationships with Clients who are neither Consumers nor Entrepreneurs with Consumer Rights, if the non-monetary obligations specified in sections 5, 8 or 14 are breached, including in particular through use of the work products of the Service before the licence arises, during its suspension under section 6 or beyond the scope of the licence granted, the Client shall pay the Contractor a contractual penalty equal to three times the remuneration due for the Service concerned for each separate instance of breach. Stipulation of the contractual penalty shall not exclude the Contractor's right to seek damages exceeding the amount of the stipulated contractual penalty under the general rules of law.

§10a. Confidentiality, Trade Secrets and Studio Security

1. Any non-public information concerning the Contractor, the Studio, its Clients, collaborators, counterparties, projects, business, organisation, infrastructure, security measures and manner of performing the Services, which the Client becomes acquainted with before conclusion of the Agreement, during its performance or in connection with the end of the cooperation, shall constitute confidential information, hereinafter referred to as “Confidential Information”, if:

(a) it has been marked as confidential;

(b) its confidential nature follows from its content, type, manner of disclosure, circumstances in which it was obtained, or the legitimate interest of the Contractor or a third party;

(c) it was not intended to be made available to the public;

(d) it constitutes a trade secret within the meaning of applicable law.

Confidential Information shall be protected irrespective of the form in which it is disclosed or recorded, including irrespective of whether it was disclosed orally, in writing, electronically, visually, by sound, during a visit to the Studio, a remote meeting, consultation, screen sharing, presentation or performance of the Service, or as a result of accidental access.

2. Confidential Information shall include in particular:

(a) the Studio's system and organisation of work, workflow, methodology, know-how, production secrets, creative and delivery processes, procedures, standards, instructions, checklists, sequence of activities, decision-making methods, and internal artistic, technical, organisational and business solutions;

(b) information concerning equipment, software, programs, plug-ins, their versions, settings, presets, templates, project sessions, routing, processing chains, automations, scripts, macros, configurations, integrations, and the manner in which they are combined and used;

(c) screens, session views, projects, source files, Materials, Draft Versions, recordings, photographs, films, documentation, notes, metadata, logs, working copies, backup copies, revision history, compilations and other materials not forming part of the Final Files supplied to the Client;

(d) information concerning IT systems, servers, networks, devices, administration panels, accounts, access credentials, security measures, security procedures, methods of storing and transmitting data, and the Studio's physical and technical safeguards;

(e) individual terms of cooperation, non-public price lists, quotations, discounts, settlement rules, commercial strategies, development plans, schedules, bookings, financial data, and information about suppliers, subcontractors and counterparties;

(f) the identity, data, Materials, projects, dates, release plans, content, image, voice and other non-public information concerning other Clients, artists, creators, performers, models, collaborators and third parties;

(g) any compilation or combination of information whose individual elements may be publicly available, where its non-public selection, arrangement, compilation, manner of use or interrelationship has economic, technical, organisational or creative value.

3. Confidential Information shall not include information that:

(a) was publicly available when obtained by the Client or subsequently became publicly available without breach of the Terms and Conditions, the Agreement, the law or a duty of confidentiality;

(b) was lawfully in the Client's possession before disclosure by the Contractor and was not subject to a duty of confidentiality;

(c) was developed independently by the Client without use of Confidential Information;

(d) was lawfully received from a third party authorised to disclose it and not bound by a duty of confidentiality.

Public availability of individual elements shall not exclude protection of their non-public compilation, combination, application or conclusions arising from their compilation.

4. The Client may use Confidential Information only to the extent genuinely necessary to conclude and perform the Agreement, assess the supplied work product, communicate with the Contractor and lawfully exercise the Client's own rights.

Without the Contractor's prior express consent in documentary form, the Client may not in particular:

(a) disclose, transfer, publish, disseminate or otherwise make Confidential Information available to third parties;

(b) copy, record, photograph, make audio or video recordings of, transmit, transcribe, download or archive Confidential Information beyond the extent necessary to perform the Agreement;

(c) use Confidential Information for the Client's own or another person's business, the provision of services, creation of competing solutions, training of other persons, educational or promotional publications, or reconstruction of the Contractor's manner of operation;

(d) collect, compare, analyse or combine fragmentary information originating from one or more projects for the purpose of reconstructing the Contractor's working methodology, organisation, configuration, processes, security measures or know-how;

(e) attempt to circumvent security measures or gain access to areas, devices, rooms, files, systems, accounts or information that have not been expressly made available to the Client.

5. In the case of remote cooperation, without the Contractor's prior consent in documentary form the Client may not:

(a) provide third parties with links, passwords, codes, login credentials, panels, streams, project previews or remote access;

(b) record the image or sound of a meeting, consultation, presentation, shared screen, panel, project session or other element of the Contractor's internal working environment;

(c) enable third parties to observe, listen to or record the cooperation without the Contractor's knowledge and consent;

(d) use the access provided for a purpose other than, or for a period longer than, that arising from the Agreement or the Contractor's instructions.

The provisions of this section shall not restrict the Client's right to use the Final Files in accordance with the licence granted and the other provisions of the Terms and Conditions.

6. Photography, filming, audio recording, screen recording, video calls, streaming or live streaming, and recording of rooms, persons, devices, screens, documents, projects, Materials or the course of work are strictly prohibited on the Studio premises without the Contractor's prior express consent in documentary form.

The prohibition shall apply irrespective of the type of device, purpose of recording, intention to publish, and whether the recording is intended for private, professional, promotional or educational use or for social media.

The Contractor's consent may specify the permitted scope, time, place, manner of use and authorised persons. Consent relating to one recording, room, device or purpose shall not cover other recordings, places, devices or manners of use.

7. Without the Contractor's prior consent, neither the Client nor any accompanying person may:

(a) connect their own devices, data carriers, cables or accessories to the Studio's equipment, network, systems or infrastructure;

(b) use the Studio's network, devices, computers, panels, ports, data carriers, accounts or software;

(c) open, view, copy, move or photograph documents, files, screens, cabinets, storage spaces or other resources;

(d) enter rooms or zones that have not been made available by the Contractor;

(e) attempt to gain access to information, Materials, projects or data concerning other persons.

8. Participation by an accompanying person, representative, collaborator, team member, guest or other third party in an on-site or remote session shall require the Contractor's prior consent.

Before being permitted to participate in a session, enter the Studio premises or obtain access to Confidential Information, each such person shall make a separate declaration of confidentiality and compliance with security rules.

Refusal to make the declaration, breach of security rules or a justified risk of breach of confidentiality shall entitle the Contractor to refuse entry or access, discontinue that person's participation or order that person to leave the Studio. This shall not constitute non-performance or improper performance of the Agreement by the Contractor.

A Client who is neither a Consumer nor an Entrepreneur with Consumer Rights shall be liable for acts and omissions of persons whom the Client brought into the Studio, permitted to participate in a session or provided with Confidential Information, as for the Client's own acts and omissions.

Consumers and Entrepreneurs with Consumer Rights shall be liable for their own acts and omissions, including for knowingly, or through gross negligence, enabling a third party to access Confidential Information, on the terms specified in this section and in mandatory provisions of law. This shall not exclude the direct liability of the third party arising from that person's declaration, agreement or the law.

9. The Client shall notify the Contractor promptly, and no later than 24 hours after becoming aware of the event, of any actual or suspected:

(a) disclosure, loss, copying or unauthorised use of Confidential Information;

(b) disclosure of access credentials or unauthorised access;

(c) recording, publication, transmission or transfer of material covered by the prohibition;

(d) security breach or attempt to commit such a breach.

The Client shall cooperate with the Contractor to the extent necessary to secure the information, establish the circumstances of the event, mitigate the loss, remedy the effects of the breach and preserve available evidence.

10. At the Contractor's request, upon cessation of the purpose for which information was disclosed or upon the end of the cooperation, the Client shall promptly return or permanently delete the Confidential Information and copies thereof and confirm performance of this obligation in documentary form.

This obligation shall not cover:

(a) Final Files that the Client is entitled to use in accordance with the Agreement;

(b) documents, confirmations and correspondence that the Client is entitled or required to retain by law;

(c) a copy necessary solely to establish, pursue or defend claims;

(d) data contained in automatic backups which cannot technically be deleted selectively with immediate effect, provided that they are not used, made available or restored except as part of a necessary technical process and are deleted in the ordinary backup overwrite cycle.

Information retained under the above exceptions shall remain subject to the duty of confidentiality.

11. The duty to protect information constituting a trade secret shall continue for as long as the information meets the statutory conditions for protection.

The duty to protect access credentials, security measures, data and Materials of other Clients and information subject to separate legal protection shall continue for the period arising from the nature of such information and applicable law.

With respect to other Confidential Information, the duty of confidentiality shall continue for 10 years from performance, termination by mutual agreement, termination on notice, withdrawal from the Agreement or end of the cooperation, whichever occurs later.

12. In the event of a breach or reasonable suspicion of a breach of this section, the Contractor may, to the extent necessary to protect the Studio, Clients or third parties:

(a) demand the immediate cessation of the breach, removal of the publication, return or deletion of information and materials, and confirmation that those actions have been taken;

(b) block links, accounts, access, sessions or the ability to use the infrastructure;

(c) discontinue a visit, session, stream, consultation or remote access;

(d) refuse further participation by a specified person;

(e) temporarily suspend performance of the Service to the extent necessary to investigate the event and limit the risk;

(f) in the event of a material breach, terminate the Agreement by mutual agreement or on notice, withdraw from it or refuse further performance of the Service, to the extent permitted by the Agreement and the law;

(g) seek security for claims, removal of the effects of the breach, damages, surrender of benefits obtained and other remedies provided by law.

13. The obligations specified in this section protect an interest of the Contractor separate from the value of the Service ordered by the Client. The price of the Service shall not reflect or in itself limit the economic value or significance of the protected know-how, working system, production processes, security measures, Materials of other Clients, commercial relationships, competitive advantage and reputation of the Studio.

The consequences of a breach may include in particular loss or reduction in the value of know-how, loss of competitive advantage, loss of trust of current or future Clients and counterparties, loss of opportunities for future cooperation, damage to the Studio's reputation, third-party claims, and the costs of investigating the event, securing information, removing publications, mitigating loss and restoring security.

The nature and extent of those consequences may be difficult or impossible to determine precisely at the time the Agreement is concluded.

14. A “Qualifying Confidentiality Breach” means a material breach of the obligations specified in this section consisting in:

(a) unauthorised recording, photography, audio or video recording, transmission, disclosure, publication, transfer or use of Confidential Information comprising the working system, workflow, know-how, production processes, project sessions, screens, settings, configurations, security measures, access credentials, or Materials or information concerning other Clients;

(b) gaining or attempting to gain unauthorised access to a system, network, device, account, project, file, room or information;

(c) providing a third party with a link, password, code, login credentials, remote access, transmission, screen, project or other protected resources;

(d) using Confidential Information to reconstruct the Contractor's manner of operation, provide competing services, train other persons, or obtain a benefit for the Client or a third party;

(e) knowingly enabling a third party to perform any of the actions specified above;

(f) failure to comply with a demand to cease a breach, remove a publication, return or delete Confidential Information, or discontinue its use.

A minor and incidental breach which did not result in disclosure of Confidential Information to a third party, did not create a material risk for the Contractor or other persons, and was promptly discontinued and fully remedied after discovery shall not constitute a Qualifying Confidentiality Breach.

15. For each separate Qualifying Confidentiality Breach, a Client who is neither a Consumer nor an Entrepreneur with Consumer Rights shall pay the Contractor a contractual penalty of PLN 25,000 for each such breach.

Each contractual penalty shall be due separately. Contractual penalties due in respect of several separate Qualifying Confidentiality Breaches shall be cumulative.

Related acts or omissions concerning the same Confidential Information, undertaken as part of a single event and a single intention and directly connected in time and subject matter, shall constitute a single Qualifying Confidentiality Breach.

Any renewed disclosure, publication, making available, use or gaining of access occurring after the earlier breach has ceased, the material has been removed, access has been blocked or a demand from the Contractor has been received shall constitute a separate Qualifying Confidentiality Breach.

The contractual penalty shall be payable within 14 (fourteen) days of service of a demand for payment identifying the breach and the basis for calculating the penalty. The penalty shall be due irrespective of the precise amount of loss sustained.

Payment of the contractual penalty shall not release the Client from the obligation to cease the breach, remove its effects, return or delete Confidential Information, or perform the other obligations specified in this section.

If the Contractor's loss exceeds the amount of the stipulated contractual penalty, the Contractor may seek from a Client who is neither a Consumer nor an Entrepreneur with Consumer Rights damages exceeding the amount of the penalty under the general rules of law, including compensation for demonstrable loss, lost profits having a normal causal connection with the breach, and reasonable costs of securing the information, investigating the event, mitigating the loss and removing the effects of the breach.

The provisions concerning the contractual penalty shall not apply to a Consumer or an Entrepreneur with Consumer Rights. Such persons shall be liable for breach of the obligations specified in this section under the general rules of law, having regard to the actual nature of the breach, the degree of fault, the extent of demonstrable loss, the normal causal connection and mandatory provisions of law.

Stipulation of a contractual penalty or liability under the general rules of law shall not exclude the Contractor's right to demand cessation of breaches, removal of their effects, surrender of benefits obtained without legal basis, protection of personal rights, security for claims or the application of other remedies provided by law.

16. The duty of confidentiality shall not exclude disclosure of information:

(a) to the extent required by mandatory provisions of law, a final and binding judgment, or a binding request of a court or competent authority;

(b) to a professional representative, legal adviser, tax adviser, accountant or insurer, where disclosure is necessary and the recipient is bound by a statutory, professional or contractual duty of confidentiality;

(c) to the extent necessary to submit a complaint, pursue or defend claims, lodge a grievance, notify a competent authority or exercise statutory rights;

(d) as part of the lawful exercise of freedom of expression, protection of a legitimate interest protected by law, or disclosure of irregularities, misconduct or unlawful conduct for the purpose of protecting the public interest.

Unless prohibited by law, the Client should notify the Contractor in advance of the required disclosure and limit its scope to information that is genuinely necessary.

The above exceptions shall not authorise disclosure of information unrelated to the right or obligation being exercised or its dissemination beyond the extent necessary.

17. The provisions of this section shall not constitute the grant to the Client of a licence, ownership right, access right or other right to Confidential Information.

Nor shall they require the Contractor to disclose its manner of operation, documentation, tools, software, configurations, processes, source files, project sessions, internal Materials or other protected information.

The protection arising from this section shall supplement the protection provided in the remaining provisions of the Terms and Conditions, the Agreement, and the law concerning trade secrets, intellectual property rights, personal rights, personal data and civil liability.

§11. Right of Withdrawal from the Agreement

1. The provisions of this section shall apply to Clients who are Consumers and-to the extent arising from mandatory provisions of law-to Entrepreneurs with Consumer Rights, hereinafter jointly referred to for the purposes of this section as “Eligible Clients”.

2. In the case of an Agreement concluded on the Contractor's business premises, including at the Contractor's studio or another place constituting the Contractor's business premises within the meaning of mandatory provisions of law, an Eligible Client shall have no statutory right to withdraw from the Agreement without giving a reason, unless such a right arises expressly from mandatory provisions of law or has been expressly granted by the Contractor in documentary form. Whether an Agreement is classified as a distance agreement, an off-premises agreement or an agreement concluded on business premises shall be determined by the circumstances in which it was concluded, irrespective of the place where the Service is subsequently performed.

3. An Eligible Client who has concluded a distance or off-premises Agreement may withdraw from it without giving a reason within 14 (fourteen) days of the date on which the Agreement was concluded, unless mandatory provisions of law provide for a longer period in the circumstances concerned. In such a case, the period arising from those provisions shall apply, subject to the exceptions and exclusions from the right of withdrawal laid down in mandatory provisions of law.

4. If the Contractor has not informed the Eligible Client of the right to withdraw from the Agreement, that right shall expire 12 (twelve) months after the date on which the withdrawal period applicable to the Agreement would have expired. If, before expiry of the right of withdrawal, the Contractor supplies the Eligible Client with the required information, the withdrawal period shall expire after the period applicable to the Agreement, calculated from the date on which that information was supplied.

5. To meet the deadline for withdrawal from the Agreement, it shall be sufficient to send the statement before that deadline expires. The statement should unequivocally express the Eligible Client's decision to withdraw from the Agreement. A request for a refund alone, submission of a complaint, failure to accept a work product, resignation from further cooperation, refusal to continue the project or another ambiguous message shall not constitute a statement of withdrawal from the Agreement unless its content unequivocally expresses a decision to exercise the statutory right of withdrawal. The statement may be made in particular by email to studio@alex-l-studio.com or in writing to the Contractor's address for service. The Eligible Client may use the statutory model withdrawal form constituting Annex 1 to the Terms and Conditions, but is not required to do so.

6. If an Eligible Client wishes performance of a paid Service to begin before expiry of the withdrawal period, before performance begins the Eligible Client should:

(a) expressly request that performance of the Service begin before expiry of the withdrawal period;

(b) give express prior consent to full performance of the Service before expiry of that period;

(c) confirm having been informed and acknowledging that, once the Contractor has fully performed the Service, the right to withdraw from the Agreement will be lost;

(d) confirm having been informed and acknowledging that, in the event of effective withdrawal from the Agreement after performance of the Service has begun but before it has been fully performed, the Eligible Client will be required to pay for the performance provided up to the time of withdrawal, in proportion to the scope and value of the part of the Service performed, having regard to the agreed price or remuneration.

7. The statements referred to in section 6 may be made in particular by selecting the relevant unchecked-by-default checkbox or checkboxes, sending an unequivocal statement by email, or signing a document.

In the case of an off-premises Agreement, the express request to begin performance of the Service before expiry of the withdrawal period and the acknowledgement required by law that the right of withdrawal will be lost upon full performance of the Service shall be made on a durable medium.

8. In the case of a distance Agreement, the Contractor shall provide the Eligible Client with confirmation of its conclusion on a durable medium within a reasonable time after conclusion of the Agreement, and no later than before performance of the Service begins.

In the case of an off-premises Agreement, the Contractor shall provide the Eligible Client with the Agreement document or confirmation of its conclusion on paper or, with the Eligible Client's consent, on another durable medium.

The confirmation shall include the information required by mandatory provisions of law, the wording of the required consents and statements, and the Terms and Conditions together with Annex 1, unless the relevant information has previously been supplied to the Eligible Client on a durable medium.

The confirmation may be supplied by email, in particular as a PDF file or in another form meeting the requirements of a durable medium. The Eligible Client shall provide correct contact details enabling the confirmation to be supplied.

9. Until correct and complete statements referred to in sections 6 and 7 have been received and the information obligations required by law have been performed, the Contractor may refuse to commence or may suspend performance of the Service until expiry of the withdrawal period. In such a case, performance periods shall not begin to run or shall be extended accordingly, and the Contractor shall not be liable for the resulting delay.

10. Where a paid Service has been fully performed by the Contractor with the express prior consent of an Eligible Client who, before performance began, was informed and acknowledged that the right to withdraw from the Agreement would be lost once the Service had been fully performed, there shall be no right of withdrawal from the Agreement.

11. Full performance of the Service means performance by the Contractor of all activities within the agreed scope of performance, having regard to the nature of the Service concerned, the description of the offering or package, the brief and the Parties' individual arrangements.

In the case of Services resulting in Final Files, the Service shall be fully performed:

(a) if the Agreement does not include Revisions-when the work product completed in accordance with the agreed scope is supplied or made available to the Eligible Client;

(b) if the Eligible Client has not requested Revisions-upon ineffective expiry of the period for requesting them;

(c) if the Eligible Client has requested Revisions-when the version incorporating the final Revision Round to which the Eligible Client is entitled is supplied or made available, or upon ineffective expiry of the period for requesting the next Revision Round;

(d) if the Eligible Client has expressly waived further Revisions-when such a statement is delivered to the Contractor.

Performance of a Revision Round means the Contractor making changes falling within the scope of the available Revisions and supplying or making available the revised version. The Contractor shall not be required to fulfil requests that exceed the scope of the Revisions, are contrary to the Agreement or the Terms and Conditions, are technically unreasonable or impossible to perform, or would lead to an obvious reduction in quality. Refusal to fulfil such requests shall not constitute non-performance of a Revision Round or the Service.

Neither performance of the Revisions nor full performance of the Service shall require separate acceptance by the Eligible Client. Lack of acceptance, refusal to grant it, lack of response, subjective dissatisfaction, a change in preference or concept, supply of new Materials, a request for activities exceeding the scope of the Service, or submission of comments that are ambiguous, contradictory, late or fail to meet the requirements specified in §6 shall not suspend or exclude full performance of the Service if the Contractor has performed the agreed scope.

12. A statement of withdrawal from the Agreement made after the right of withdrawal has been lost or expired, in particular after full performance of the Service on the terms specified in sections 10 and 11, shall not have the effect of withdrawal from the Agreement and shall not require the Contractor to refund any payment received. The Contractor may inform the Eligible Client of the reason why the statement was deemed ineffective.

13. If an Eligible Client effectively withdraws from the Agreement after previously requesting that performance of the Service begin before expiry of the withdrawal period, but before the Service has been fully performed, the Eligible Client shall pay for the performance actually provided up to the time of withdrawal from the Agreement.

The amount due to the Contractor shall be calculated in proportion to the scope of the performance provided, having regard to the price or remuneration agreed in the Agreement. If the agreed price or remuneration is excessive, the amount due shall be calculated on the basis of the market value of the performance provided.

The Eligible Client shall not bear the costs of performance provided up to the time of withdrawal if the Contractor failed to supply the information required by law about the right of withdrawal and the consequences of exercising it, or if the Eligible Client did not request that performance of the Service begin before expiry of the withdrawal period, or in other cases arising from mandatory provisions of law.

14. In determining the scope and value of performance provided up to the time of withdrawal, only activities actually performed by the Contractor that objectively formed part of performance of the ordered Service shall be taken into account.

Such activities may include in particular analysis of the Order, brief and Materials, performance consultations, conceptual and creative work, technical preparation, preparation or configuration of a session or project, downloading, verification, organisation and conversion of Materials, recording, editing, montage, production, arrangement, performance of instrumental or vocal parts, mixing, mastering, correction, retouching, photographic or audiovisual processing, preparation of Draft Versions, exports, renders, activities connected with Revisions, and activities performed by third parties directly for the purposes of performing the Service.

Mere internal reservation of resources or remaining on standby shall not be taken into account in a settlement under this section unless it constituted a separately agreed and paid element of performance whose settlement is permitted under mandatory provisions of law.

The obligation to pay for the part of the performance actually provided shall not depend on a Draft Version, Final Files or another work product having previously been supplied to the Eligible Client, if performance of the activities concerned can be demonstrated by other lawful means.

15. The Contractor shall provide the Eligible Client with information enabling verification of the method used to calculate the amount due for performance provided up to the time of withdrawal, including at least the amount due, the general scope of the activities performed, and the basis for the proportion or value adopted.

The obligation to provide information shall not require the Contractor to disclose source files, project sessions, the structure of tracks and groups, routing, processing chains, programs, plug-ins, settings, presets, templates, scripts, automations, revision history, backup copies, detailed working methodology or other information protected as Confidential Information, a trade secret or the Contractor's know-how, unless the obligation to disclose specific information arises from mandatory provisions of law or a binding request of a court or competent authority.

The provisions of this section shall not exclude or alter the applicable rules on the burden of proof or the Eligible Client's right to challenge the amount or basis of the settlement.

16. If the Agreement or a separable part of the performance concerns the paid supply of digital content not supplied on a tangible medium, there shall be no right to withdraw from the Agreement in that respect after performance has begun, provided that all of the following conditions are met:

(a) performance began with the express prior consent of the Eligible Client;

(b) before performance began, the Eligible Client was informed and acknowledged that the right to withdraw from the Agreement would be lost once the Contractor had performed the obligation;

(c) the Contractor supplied the Eligible Client with the confirmation required by law on a durable medium.

The obligation to supply the confirmation referred to in point (c) shall cover only the information, consents and statements required by mandatory provisions of law and shall not include an obligation to disclose documentation or materials protected under section 15.

17. The provisions of section 16 shall apply only to an Agreement or a separable part of the performance whose actual subject matter is the paid supply of digital content not supplied on a tangible medium.

The mere preparation of a work product in digital form, transfer of a file over the Internet or use of digital tools in performing the Service shall not in itself mean that the subject matter of the Agreement is the supply of digital content within the meaning of mandatory provisions of law.

The rules concerning the provision of services shall apply to mixing, mastering, music production, recording, photography, film, editing and other creative or technical services, even if the work product is supplied as a digital file, unless the actual subject matter and nature of the entire Agreement or a separable part of the performance show that it constitutes the paid supply of digital content.

18. Only if the statutory right of withdrawal referred to in this section is effectively exercised shall the Agreement be deemed not to have been concluded. This effect shall not exclude the application of sections 13-15 and 19 or the rights, obligations and claims which remain in force after withdrawal under mandatory provisions of law or by their nature, in particular those concerning the protection of intellectual property rights, confidentiality, trade secrets and the Contractor's know-how.

Subject to an effective set-off or other settlement made in accordance with section 19, the Contractor shall refund the refundable amount promptly, and no later than 14 (fourteen) days after receiving an effective statement of withdrawal from the Agreement, using the same means of payment as the Eligible Client used, unless the Parties expressly agree another method of refund that does not entail any costs for the Eligible Client.

The Contractor shall not be required to accept another method of refund proposed by the Eligible Client, in particular if it would entail additional costs, risks, technical difficulties or additional obligations for the Contractor.

To the extent permitted by mandatory provisions of law, the Contractor shall not be liable for fees, commissions, exchange-rate differences or other costs arising solely from independent actions, decisions, agreements or terms applied to the Eligible Client by the Client's bank, payment operator or another third party, provided that those costs do not arise from the refund method used by the Contractor.

19. If the Eligible Client is required to pay an amount due for performance provided up to the time of withdrawal from the Agreement, the Contractor shall provide information concerning the amount due and the general basis on which it was determined. The information and demand for payment may be included in the same message and supplied in documentary form. Section 15 shall apply to the scope of the information supplied and the protection of the Contractor's documentation.

To the extent permitted by mandatory provisions of law and after the statutory conditions have been met, the Contractor may set off the amount due to the Contractor against the refundable amount, make another settlement permitted by law, or refund the full refundable amount and seek payment separately. In the event of an effective set-off, the claims shall be mutually discharged up to the amount of the lower claim, and the Contractor shall refund only the remaining surplus within the period specified in section 18.

If the amount due to the Contractor exceeds the refundable amount or has not been settled otherwise, the Eligible Client shall pay the outstanding difference within 7 (seven) days from the date on which the demand for payment reaches the Eligible Client in a manner enabling the Eligible Client to become acquainted with its contents. In the event of delay, the Contractor may seek statutory interest for delay and other claims available under the law.

20. Effective withdrawal from the Agreement shall not entitle the Eligible Client to use Draft Versions, Final Files or other work products of the Service, including work products supplied or made available before withdrawal. Upon effective withdrawal, any licences, consents, authorisations and other rights to use the work products of the Service arising from the Agreement subject to withdrawal shall not arise or, if they have arisen, shall expire, unless the use is based on a separate express agreement not subject to withdrawal or mandatory provisions of law provide otherwise. Payment of the amount due for performance provided up to the time of withdrawal from the Agreement shall constitute only settlement for the part of the Service performed and shall not transfer economic copyright, grant a licence or create another right to use the work products of the Service.

21. Following effective withdrawal from the Agreement, the Eligible Client shall immediately cease using the Draft Versions, Final Files and other work products of the Service, including in particular publishing, copying, reproducing, modifying, disseminating, distributing, broadcasting, making them available to the public, synchronising them with images, supplying them to third parties, and using them for commercial, promotional or other purposes.

If the work products of the Service were previously published, made available or supplied to third parties, the Eligible Client shall-to the extent within the Eligible Client's control and permitted by mandatory provisions of law-promptly remove them from the places where they were posted and take reasonable steps to cause third parties to cease using them and to remove the effects of making them available.

At the Contractor's request, the Eligible Client shall delete the Draft Versions, Final Files, other work products of the Service and copies thereof under the Eligible Client's control, and confirm performance of this obligation in documentary form.

To the extent relating to the Agreement subject to withdrawal and permitted by mandatory provisions of law, the Contractor shall be entitled to invalidate download links, block access to files or digital services, block the relevant scope of a user account, delete files made available by the Contractor and refuse to make them available again, subject to rights of the Eligible Client that cannot be excluded or restricted.

22. After an effective statement of withdrawal from the Agreement has reached the Contractor in a manner enabling the Contractor to become acquainted with its contents, the Eligible Client may not unilaterally revoke or retract that statement, demand that the Agreement be deemed to remain in force, or demand continuation or resumption of performance of the Service on the existing terms.

A subsequent statement by the Eligible Client retracting the withdrawal may be treated only as a request to resume cooperation or an offer to conclude a new Agreement. Resumption of cooperation shall require the Contractor's express consent in documentary form. The Contractor may refuse to resume cooperation or may make it conditional in particular on conclusion of a new Agreement or placement of a new Order, availability of dates and resources, resupply of Materials, payment of required amounts, and acceptance of the current scope, price, deadlines and other terms of performance.

Until the Contractor expressly confirms resumption of cooperation, the Contractor shall not be required to reserve a date or resources, take further action, restore access to files or make work products of the Service available again. The mere sending of a message, Materials or payment by the Eligible Client shall not resume the Agreement or create an obligation on the Contractor to perform the Service.

23. Use of Draft Versions, Final Files or other work products of the Service after effective withdrawal from the Agreement, contrary to sections 20 and 21, shall constitute use without a basis arising from the Agreement and-depending on the nature of the work product and the circumstances-may constitute an infringement of moral or economic copyright, related rights, personal rights, a trade secret or other rights of the Contractor or third parties.

In such a case, to the extent that the Contractor holds the relevant rights or claims, the Contractor shall be entitled to demand in particular immediate cessation of infringements, removal of their effects, discontinuation of publication, dissemination, distribution, broadcasting or making available of the work products of the Service, surrender of benefits obtained, compensation for loss caused, payment of amounts due for unlawful use, and to pursue other claims provided by law. The provisions of §10 concerning intellectual property rights, licences, restrictions on use and the Contractor's claims shall apply accordingly.

Payment of any amount due for unlawful use shall not constitute the grant of a licence, transfer of rights or legalisation of prior or continued use of the work products of the Service, unless the Contractor expressly agrees otherwise in a separate agreement.

24. The provisions of this section shall not exclude or restrict any rights of the Eligible Client which cannot be excluded or restricted under mandatory provisions of law, or any other grounds for withdrawal, termination on notice, termination by mutual agreement or ending of the Agreement arising from such provisions.

§12. Complaints and Conformity of the Service with the Agreement

1. The Client may submit a complaint if the Service has not been performed or has been performed contrary to the Agreement. Conformity of the Service shall be assessed on the basis of the agreed scope of performance, the description of the offering or package, the brief, Materials supplied by the Client, the Parties' individual arrangements, and the objective characteristics of the work product required by mandatory provisions of law. Whether a submission is classified as a complaint shall be determined by its content and actual basis, not the name given to it by the Client.

2. The sole complaint submission and handling channel officially designated by the Contractor is the email address studio@alex-l-studio.com. To ensure formal registration and standard handling, complaints should be sent to that address. This channel is intended for formal registration of the complaint, assignment to the Order, preservation of the full correspondence, and conduct of the complaints procedure.

Social media, instant messengers, SMS messages, telephone calls, comments and other contact channels are not complaint channels and do not ensure registration of a complaint or its inclusion in the formal complaints procedure.

In relation to Clients who are neither Consumers nor Entrepreneurs with Consumer Rights, a complaint submitted without using the specified email address shall be ineffective unless the Contractor expressly confirms its acceptance.

The provisions of this section shall not exclude the effectiveness of a complaint submitted by a Consumer or Entrepreneur with Consumer Rights in another manner where such effectiveness arises from mandatory provisions of law.

3. A complaint should enable identification of the Client and the Order and contain a precise description of the irregularity, identification of the work products complained of, the circumstances and date on which the problem was discovered, the expected method of resolving it, and materials enabling verification. The Contractor may request that the Client supplement information or materials necessary to consider the complaint.

4. The Client shall cooperate with the Contractor in verifying the complaint, in particular by supplying the original files received, identifying the devices, software, platforms and manner in which the work products were used, providing information or materials enabling the problem to be reproduced, and disclosing any conversions, modifications, exports, publications or other interference. Failure to provide necessary cooperation may prevent confirmation that the complaint is justified or its favourable resolution and shall be taken into account when assessing the complaint to the extent permitted by mandatory provisions of law.

5. The following in themselves shall not constitute non-conformity of the Service with the Agreement: subjective dissatisfaction; a change in the Client's taste, preferences, concept or expectations; requests exceeding the scope of the Agreement or Revisions; characteristics or defects of the Client's Materials; the manner of listening or display; limitations of the Client's technical environment; subsequent modifications, conversions, compression or re-exports; failure to achieve the artistic, commercial, promotional or distribution outcome assumed by the Client or a particular audience response; and the operation, requirements, changes or restrictions of platforms, distributors and other third parties-unless attainment of a specific outcome was expressly guaranteed by the Contractor in documentary form or mandatory provisions of law provide otherwise.

6. To the extent permitted by mandatory provisions of law, the Contractor shall first be entitled to verify the reported irregularity and bring the Service into conformity with the Agreement. The Contractor shall independently determine the technical and organisational method of remedying a confirmed irregularity. The Contractor may refuse to bring the Service into conformity with the Agreement if this is impossible or would entail excessive costs, where such a possibility arises from mandatory provisions of law. Submission of a complaint shall not automatically create an obligation to refund remuneration, reduce the price, perform the Service from the beginning or provide performance exceeding the Agreement.

7. Consideration of a complaint shall not require the Contractor to disclose project files, sessions, Draft Versions, source or intermediate files, metadata, logs, screenshots, checklists, presets, settings, software used, working organisation, methodology, know-how, artistic, production or trade secrets, or other elements of the Contractor's workshop, unless an obligation to disclose specific information arises expressly from mandatory provisions of law or a binding request of a court or competent authority. In such a case, disclosure shall be limited to the extent necessary to perform the obligation concerned.

8. In relation to Clients who are neither Consumers nor Entrepreneurs with Consumer Rights, the Contractor's statutory warranty liability for defects, including statutory warranty applied as appropriate to a contract for specific work, shall be excluded to the fullest extent permitted by law. This exclusion shall not be effective in cases where liability cannot be excluded under mandatory provisions of law.

A Client who is neither a Consumer nor an Entrepreneur with Consumer Rights shall examine the work product of the Service promptly after it is supplied and report apparent irregularities within 7 (seven) calendar days of supply of the work product of the Service and latent irregularities within 7 (seven) days of their discovery, but no later than 30 (thirty) days after supply of the work product of the Service.

To the extent permitted by law, failure to meet the above time limits shall not shorten the statutory limitation period or in itself automatically extinguish a claim, but may result in refusal to uphold the submission or restriction or exclusion of the Contractor's liability to the extent that the delay prevented or materially hindered verification of the existence, cause or extent of the irregularity, remedy of the problem, re-performance of activities, prevention of loss or mitigation of its extent.

The Contractor shall not be liable for any increase in loss or other consequences arising from a delayed report, continued use of a defective work product of the Service or failure by the Client to provide the required cooperation. The limitations specified in this section shall not cover liability for loss caused intentionally or other cases in which the Contractor's liability cannot be effectively excluded or restricted.

9. If a complaint by a Client who is neither a Consumer nor an Entrepreneur with Consumer Rights is manifestly unfounded, repeated and not based on new circumstances or evidence, or concerns a problem arising from circumstances attributable to the Client or a third party, the Contractor may charge the Client reasonable costs of additional diagnostics after first informing the Client that such diagnostics are subject to a fee. The Contractor may make additional diagnostics conditional on acceptance of their cost and advance payment.

10. The Contractor shall respond to a Consumer's complaint within 14 (fourteen) days after receiving it, on paper or another durable medium, unless mandatory provisions of law provide another period. A request that the Consumer supplement the complaint shall not suspend that period unless mandatory provisions of law provide otherwise. In the case of an Entrepreneur with Consumer Rights, the Contractor shall respond within the period arising from mandatory provisions of law or, if the law does not specify such a period, within 30 (thirty) days after receiving a complete complaint. For other Clients, the response period shall be 30 (thirty) days after receipt of a complete complaint.

11. The mere submission of a complaint shall not automatically suspend the payment obligation, extend the periods for requesting Revisions, constitute withdrawal from the Agreement, mean that the Contractor has accepted the complaint or the Client's claims, or require the Contractor to resume or recommence performance, unless such an effect arises from mandatory provisions of law or has been agreed by the Parties.

This provision shall not exclude or restrict the Client's rights arising from mandatory provisions of law, rules applied by a bank, payment operator or payment instrument issuer, or the possibility of using a chargeback procedure where its conditions have been met.

Initiation of a chargeback procedure shall not in itself constitute acceptance of a complaint, confirmation of non-performance or improper performance of the Service, or extinguishment of the Contractor's claim. The Client shall provide the bank or payment operator with truthful and complete information and may not obtain multiple refunds or compensation in respect of the same payment or loss.

§13. Cancellation, Rescheduling, Failure to Attend and End of Cooperation

1. The provisions of this section govern the contractual rules for cancelling a Service, changing or cancelling a booked date, failure to attend, lateness and ending cooperation. They shall not exclude or restrict the statutory right of withdrawal from the Agreement or other rights of a Consumer or Entrepreneur with Consumer Rights arising from mandatory provisions of law. §11 shall apply to the statutory right of withdrawal.

2. Booking a date for an on-site Service may be conditional on full advance payment, payment of part of the price or another form of security agreed by the Parties. Before confirming a booking, the Contractor shall inform the Client of the required amount and payment deadline. Unless the Parties agree otherwise, the date shall be effectively booked after it has been confirmed by the Contractor and the required payment has been made.

3. A statement cancelling a Service or a booked date, or requesting a change of date, should be sent to studio@alex-l-studio.com. The periods specified in this section shall be calculated by reference to the time at which the message reaches the Contractor in a manner enabling the Contractor to become acquainted with its contents.

4. The Client may change a booked date for an on-site Service once without an additional fee if the request is delivered to the Contractor at least 72 (seventy-two) hours before the booked time begins. A new date shall be set having regard to the Contractor's current availability. A further change of date may be treated as cancellation of the existing date and the making of a new booking.

Full cancellation of an on-site Service at least 72 (seventy-two) hours before the booked time begins shall not result in a fee for the booking itself; however, the Client shall remain required to settle activities already performed and accepted, non-recoverable costs incurred by the Contractor in preparation for the Service.

5. If the date of an on-site Service is cancelled or a change is requested:

• (a) later than 72 (seventy-two) hours but no later than 24 (twenty-four) hours before the booked time begins-the Contractor may retain or demand payment of a reasonable amount not exceeding 50% of the price attributable to the booked time;

• (b) later than 24 (twenty-four) hours before the booked time begins, or if the Client fails to attend-the Contractor may retain or demand payment of a reasonable amount not exceeding 100% of the price attributable to the booked time.

The amounts specified in points (a) and (b) are maximum permitted settlement limits and shall not be charged automatically. The amount due shall be determined having regard to the circumstances of the particular case, including in particular the time remaining until the booked date, preparatory activities performed, the Contractor's readiness, blocking of the date, the actual possibility of accepting another order, costs saved by the Contractor, and benefits obtained by using the released date for another client.

A change of date made within the periods specified above shall require a new booking and shall not automatically transfer the payment made to the new date unless the Contractor expressly agrees otherwise in documentary form.

6. An amount due under section 5 should remain in reasonable proportion to the economic and organisational consequences of cancelling the date or the Client's failure to attend and may not result in the Contractor receiving double remuneration for the same booked time.

At the Client's request, the Contractor shall provide general information on the basis used to determine the amount due, without being required to disclose Confidential Information, internal commercial data or information concerning other Clients.

The Client shall also cover accepted and non-recoverable third-party costs incurred specifically for performance of the Service, provided that those costs have not already been included in the amount determined under section 5 and charging them to the Client complies with mandatory provisions of law.

7. The Client's late arrival for an on-site Service shall not extend the booked time or reduce the price. The Service shall end at the originally agreed time, and the scope capable of being performed may be reduced accordingly. The time may be extended only with the Contractor's consent, subject to availability, and may require an additional fee.

If the Client's lateness prevents performance of the Service or deprives its performance of reasonable technical, organisational or artistic purpose, the Contractor may treat the event as a failure by the Client to attend.

8. If the date of an on-site Service cannot proceed for reasons attributable to the Contractor, the Contractor shall propose a new date to the Client. If the Parties do not agree a new date, the Contractor shall refund the Client the payment attributable to the unperformed part of the Service.

In the event of Force Majeure or other circumstances beyond the Parties' control, priority shall be given to agreeing a new date. If performance of the Service on another date proves impossible or devoid of reasonable purpose, the Parties shall settle the activities performed and costs actually incurred, having regard to mandatory provisions of law.

9. If the Client cancels a remote Service otherwise than by exercising the statutory right of withdrawal from the Agreement, the Contractor shall be entitled to remuneration corresponding to the scope and value of the activities performed up to receipt of the cancellation and reimbursement of accepted and non-recoverable costs incurred to perform the Service. Any excess of the payment received over the amount due to the Contractor shall be refunded unless mandatory provisions of law or different individually agreed terms of the Agreement provide otherwise.

Cancellation shall not have retroactive effect and shall not deprive the Contractor of the right to remuneration for activities performed before it was received.

10. The Contractor may refuse further performance of the Service, suspend it or end cooperation for good cause, including in particular:

(a) failure to make a required payment or reversal of a payment;

(b) persistent failure by the Client to cooperate, on the terms set out in §7;

(c) a material or repeated breach of the Terms and Conditions, the Agreement, the law or third-party rights;

(d) supply of Materials or instructions that are unlawful, dangerous or grossly contrary to accepted standards of conduct;

(e) aggression, threats, harassment, insults, discrimination, sexual harassment, sexist conduct or other conduct infringing the dignity, safety or legitimate interests of the Contractor, its collaborators, clients or other persons;

(f) attending performance under the influence of alcohol or intoxicants or in a condition preventing safe or proper performance of the Service;

(g) creating a threat to persons, premises, equipment, data, IT systems or the proper course of performance;

(h) where the content of the project or Materials or the expected manner of performance is grossly contrary to the Contractor's material religious, ethical or moral convictions or conscience, including in particular where it includes pornographic, extremely blasphemous content or content promoting sexism, hatred, violence, harm, humiliation or discrimination.

Point (h) concerns the content of the project and Materials and the manner of performing the Service, not legally protected personal characteristics, status or identity of the Client, and may be applied only to the extent consistent with mandatory provisions of law.

11. If the nature of a breach allows it to be remedied, before ending cooperation the Contractor may demand that the Client cease the breach or take the required action within a specified period. The Contractor may end cooperation with immediate effect without further demand if the breach is serious, repeated or incapable of remedy, or if continued performance could expose persons, property or rights of the Contractor or third parties to loss, danger or material risk.

12. If cooperation ends for reasons attributable to the Client, the Client shall pay for activities performed up to the end of cooperation, costs incurred and non-recoverable, and amounts due in connection with booking a date, determined in accordance with this section. The Contractor shall refund any excess of the payment received over the amount due.

If cooperation ends for reasons attributable solely to the Contractor and not caused by the Client, the Contractor shall refund the payment attributable to the unperformed part of the Service.

13. Ending the Agreement or cooperation shall not automatically create a right for the Client to use incomplete, working or partial work products of the Service. The scope of rights to use supplied work products is specified in §10. The Contractor may block access to files, invalidate links or delete files on the terms set out in §9.

The provisions of this section shall not exclude or restrict any rights of a Consumer or Entrepreneur with Consumer Rights which cannot be excluded or restricted under mandatory provisions of law.

§14. Contractor's Liability and Limitations Thereof

1. The Contractor shall perform the Service with the due care appropriate to its professional, technical and artistic nature. Unless the Parties expressly agree otherwise, the Contractor shall not undertake that the Client will achieve any specific economic, promotional, market, professional or image-related outcome.

2. In particular, the Contractor does not guarantee:

(a) attainment of a specified number of listens, views, sales, reach, revenue or other commercial results;

(b) acceptance of the work product of the Service by a record label, publisher, distributor, radio station, playlist curator, streaming platform, social network or another entity;

(c) obtaining a contract, publication, award, favourable reviews or interest from the media or audience;

(d) identical sound of the work product of the Service on every device, listening system or medium, in every room, or after processing by an external platform;

(e) that the algorithms, terms and conditions, technical standards, publication rules or manner of operation of third parties will remain unchanged.

Differences arising from the characteristics of devices, acoustics, codecs, compression, loudness normalisation, format conversion or processing by independent platforms shall not in themselves constitute improper performance of the Service.

3. The Client shall be responsible for the final decision to publish, disseminate or otherwise use the work product of the Service. Before such use, the Client should check the supplied files, their versions, formats and metadata, and their conformity with the agreed scope.

The Contractor shall not be liable for any changes, conversions, modifications, processing or use of the work product of the Service carried out after it has been supplied by the Client, a third party or an independent platform, or for the consequences of using the work product of the Service contrary to its intended purpose, the arrangements or recommendations supplied.

4. The Contractor does not guarantee the complete absence of similarity between the work product of the Service and any existing works, recordings or other work products of creative activity, in particular as regards elements that are typical, commonly used, arise from genre conventions or technical conditions, or are not protected by law.

Similarity of such elements alone shall not give rise to the Contractor's liability. This provision shall not exclude liability for the knowing and intentional use of a protected element without the required rights or authorisations.

5. Subject to §8 and §10, the Contractor shall be entitled to rely on the Client's representations and assurances concerning the lawfulness, origin and scope of rights in the Materials. Unless the Parties expressly agree otherwise, the Contractor shall not be required to conduct legal investigations, searches or full verification of the rights in every element supplied.

The Client shall be responsible for the Materials, instructions, data and information supplied to the Contractor and for obtaining the required rights, licences, consents, permits and settlements.

6. The Contractor shall not be liable for non-performance, delay, interruption, error, loss of availability or other disruption of the Service to the extent arising from an act or omission of independent entities or infrastructure beyond the Contractor's reasonable control.

This shall include in particular payment operators, banks, hosting, cloud, server, email, file-transfer, telecommunications, software and plug-in providers, streaming, distribution and social-media platforms, and failures, interruptions or restrictions in the supply of electricity, Internet or telecommunications services.

7. Force Majeure or another independent impediment beyond the reasonable control of the Party affected by it may include in particular:

(a) fire, flooding, disaster, natural catastrophe or extreme weather;

(b) an epidemic, action by public authorities, administrative restrictions, strikes, riots, acts of war or security threats;

(c) sudden illness, accident or serious indisposition of a person essential to performance of the Service;

(d) sudden failure of equipment, systems, servers, software, electricity, Internet or telecommunications;

(e) a cyberattack, intrusion, malicious software, blocking or loss of access to infrastructure;

(f) non-performance or delay by an independent supplier which the Contractor could not reasonably have foreseen, avoided or overcome.

The above list is not exhaustive.

8. In the event of Force Majeure or another independent impediment, performance periods shall be extended accordingly by the duration of the impediment and the reasonable time required to resume and reorganise work.

The Contractor may temporarily suspend performance, change the sequence of activities, implement a substitute solution or set a new date. A delay arising solely from such a circumstance shall not constitute grounds for demanding damages, a contractual penalty, a price reduction or compensation for postponement of the Client's publication, premiere, campaign or other undertaking, subject to mandatory provisions of law.

9. If an independent impediment becomes permanent or further performance of the Agreement proves impossible or devoid of reasonable purpose, the Contractor may end the Agreement. The Parties shall then settle activities performed up to the end of the Agreement and reasonable, non-recoverable costs. The Contractor shall refund any excess of the payment received over the amount due.

10. The Client should promptly notify the Contractor of any observed problem, describe it in a manner enabling it to be checked, and supply the required information, files and evidence. The Client shall enable the Contractor to investigate the situation, remedy the problem, re-perform an activity or propose a substitute solution.

The Client should take reasonable steps to mitigate loss and refrain from actions that increase its extent. The Contractor shall not be liable for that part of the loss which could have been avoided through timely notification, the Client's cooperation or compliance with the Contractor's reasonable recommendations.

A Client who is neither a Consumer nor an Entrepreneur with Consumer Rights should make the report promptly, and no later than 7 (seven) days after discovering the problem. Expiry of that period shall not automatically extinguish a claim, but may affect the scope of the Contractor's liability to the extent that the delay prevented the loss from being avoided or mitigated or the problem from being remedied.

11. In relation to a Client who is neither a Consumer nor an Entrepreneur with Consumer Rights, the Contractor shall be entitled to choose an appropriate and proportionate method of remedying the problem, including in particular by:

(a) correcting the file;

(b) re-performing a specified activity;

(c) supplying a replacement file;

(d) making an additional revision;

(e) reducing the price proportionately;

(f) refunding the payment attributable to the unperformed part of the Service.

The Client may not charge the Contractor for the costs of activities commissioned from a third party without first enabling the Contractor to remedy the problem and without agreeing those costs, unless immediate action was objectively necessary to prevent direct and greater loss.

12. The Client may not receive multiple compensation for the same loss. Any refund, price reduction, free revision, re-performance of the Service, substitute performance or other benefit supplied in connection with a given problem shall be credited against the Client's claims.

In relation to a Client who is neither a Consumer nor an Entrepreneur with Consumer Rights, the value of such performance shall also reduce the liability cap specified in section 16.

13. If a third-party claim arises from the Client's Materials, instructions, data, decisions or assurances, or from the absence of rights, licences, consents, permits or settlements for which the Client is responsible, a Client who is neither a Consumer nor an Entrepreneur with Consumer Rights shall, to the extent permitted by law:

(a) indemnify and hold the Contractor harmless against liability connected with such a claim;

(b) cooperate in the defence and supply the necessary documents, explanations and evidence;

(c) reimburse the Contractor for reasonable and documented costs of legal assistance, proceedings, fees, amounts awarded, reasonable settlements and removal of the effects of the infringement;

(d) at the Contractor's reasonable request, provide appropriate security for anticipated costs if the claim is credible and may expose the Contractor to material loss or expense.

The Contractor shall be entitled to select legal counsel and direct the manner of defence, having regard to the obligation to mitigate costs and loss.

14. In the event of a claim specified in section 13, the Contractor may suspend performance, supply of the work product of the Service or access to files, request explanations or security, refuse to use the disputed Materials, or end cooperation on the terms set out in §13.

The Client's obligation specified in section 13 shall not cover that part of a claim arising solely from an act of the Contractor exceeding the scope of the Agreement and the Client's instructions. The Contractor's liability cap shall not restrict the Client's obligations under section 13.

15. In relation to a Client who is neither a Consumer nor an Entrepreneur with Consumer Rights, to the fullest extent permitted by law, the Contractor's liability for lost profits and indirect, consequential, special and pure economic loss shall be excluded, including in particular for:

(a) loss of sales, revenue, streaming, a contract, cooperation or a business opportunity;

(b) costs or consequences of postponement of a premiere, publication, campaign, concert or other undertaking;

(c) loss of reach, recognition, reputation or anticipated promotional or image-related benefits;

(d) third-party claims against the Client, except to the extent that the Contractor's liability cannot be effectively excluded under mandatory provisions of law.

16. The Contractor's aggregate liability to a Client who is neither a Consumer nor an Entrepreneur with Consumer Rights in connection with a given Agreement shall not exceed the remuneration actually paid to the Contractor under that Agreement.

This cap:

(a) shall apply in aggregate to all claims connected with a given Agreement;

(b) shall apply irrespective of the number of events, losses, reports, persons, elements of the Service and legal bases of the claim;

(c) shall cover claims arising from non-performance or improper performance of the Agreement, delay, tort and other legal bases, where connected with the Agreement concerned;

(d) shall cover acts and omissions of the Contractor and persons used by the Contractor to perform the Service;

(e) shall not renew or increase as a result of a further claim being made.

17. The limitations and exclusions of liability specified in sections 15 and 16 shall apply in relation to a Client who is neither a Consumer nor an Entrepreneur with Consumer Rights irrespective of the degree of negligence, including ordinary or gross negligence of the Contractor or persons for whom the Contractor is responsible.

These limitations shall not apply to loss caused intentionally or liability which cannot be excluded or restricted under mandatory provisions of law.

18. With respect to a Consumer and Entrepreneur with Consumer Rights, the provisions of this section shall apply only to the extent that they do not exclude or restrict rights granted to such persons by mandatory provisions of law.

In particular, the provisions concerning the liability cap, exclusion of lost profits, choice of the method of remedying a problem, liability for gross negligence, and indemnification of the Contractor against third-party claims shall not prejudice the statutory rights of a Consumer or Entrepreneur with Consumer Rights.

19. If any limitation or exclusion of liability proves ineffective or impermissible in a particular case, it shall apply to the maximum extent permitted by law. This shall not affect the effectiveness of the remaining provisions of the Terms and Conditions.

§15. Dispute Resolution and Final Provisions

1. If a dispute arises, the Parties should first attempt to resolve it directly, in particular by conducting the complaints procedure on the terms set out in §12. This provision shall not deprive the Client of the right to refer the matter to a court or of other rights arising from mandatory provisions of law.

2. A Consumer may use out-of-court complaint handling and redress methods, including in particular seeking assistance from the competent consumer ombudsman or applying to the competent entity authorised to resolve consumer disputes out of court and listed in the register maintained by the President of the Polish Office of Competition and Consumer Protection. Use of these options is voluntary and shall not exclude the right to pursue claims before a court.

3. The Contractor does not undertake in advance to participate in every consumer out-of-court dispute resolution procedure. If a dispute is not resolved following a Consumer's complaint, the Contractor shall supply the Consumer, on paper or another durable medium, with the statement required by law consenting or refusing to participate in such a procedure. The Contractor shall decide separately in respect of each dispute unless an obligation to participate arises from mandatory provisions of law.

4. Disputes with a Consumer or Entrepreneur with Consumer Rights shall be heard by the court having jurisdiction under mandatory provisions of law. The Terms and Conditions shall not restrict the right of such Clients to choose a court or other procedural rights that cannot be effectively excluded or restricted.

5. In a relationship with a Client who is neither a Consumer nor an Entrepreneur with Consumer Rights, to the extent permitted by law and provided that jurisdiction has been effectively agreed in the form required by law, all disputes arising from or connected with the Agreement shall be subject to the exclusive jurisdiction of the court having territorial jurisdiction over the Contractor's address for service specified in §1 section 2. This provision shall not prejudice rules on exclusive jurisdiction or other rules of jurisdiction which the Parties may not alter.

6. A Client who is neither a Consumer nor an Entrepreneur with Consumer Rights may not, without the Contractor's prior consent in writing, failing which it shall be null and void, transfer to a third party all or any part of the Agreement or any rights, receivables, claims or obligations arising from it, or encumber or otherwise dispose of them.

The above restriction shall not prejudice the Contractor's right to assign monetary receivables due to the Contractor or to use third parties in performing the Agreement on the terms set out in the Terms and Conditions and the law.

7. In the event of a conflict between the documents or arrangements forming the content of the Agreement, the following shall prevail:

(a) the Parties' express individual arrangements, to the extent that they unequivocally identify the provision to be amended and the agreed extent of the departure;

(b) the accepted offering, package or Order;

(c) the Terms and Conditions.

A subsequent express agreement between the Parties concerning a particular issue shall prevail over an earlier agreement concerning the same issue. General advertising information, examples, references, portfolio items, demonstrations, prior conversations, indicative estimates and information materials not expressly incorporated into the Agreement shall not constitute a guarantee of a particular outcome or extend the scope of the Service, subject to mandatory provisions of law.

8. An amendment to a concluded Agreement shall require the Parties' express agreement in documentary form unless the Terms and Conditions, the Agreement or the law require a specific form. Silence, lack of response, prior course of cooperation or the mere commencement of discussions shall not constitute consent to amend the Agreement.

A one-off decision by the Contractor not to enforce a particular right, grant of additional time, performance of an activity free of charge, acceptance of an additional Revision, conclusion of a settlement, demonstration of goodwill or delay in exercising a right shall not constitute a permanent amendment to the Agreement, establish a binding practice or waive that or any other right. This provision shall not exclude effects which the Parties cannot exclude or alter under mandatory provisions of law.

9. In a relationship with a Client who is neither a Consumer nor an Entrepreneur with Consumer Rights, the Terms and Conditions, the accepted offering, package or Order, and the Parties' express individual arrangements shall constitute the entire agreement concerning the subject matter of the Agreement. The Client may not base claims on expectations, assurances, statements or materials not expressly incorporated into the Agreement.

10. Termination by mutual agreement, termination on notice, withdrawal from the Agreement, its expiry, performance or the end of cooperation shall not prejudice any provisions, rights, obligations and claims which, by reason of their content, purpose or nature, should remain in force. This shall apply in particular to provisions concerning payments and settlements due, intellectual property rights, licences, confidentiality, trade secrets and know-how, Materials and files, liability and limitations thereof, third-party claims, the obligation to reimburse costs, and dispute resolution, subject to mandatory provisions of law.

11. If any provision of the Terms and Conditions proves wholly or partly invalid, ineffective or unenforceable, this shall not affect the validity, effectiveness or enforceability of the remaining provisions. The provision shall apply to the maximum extent permitted by law, and the resulting gap shall be filled by the applicable provisions of law.

To the extent permitted by law, the provision should be interpreted and applied in a manner as close as possible to its lawful purpose and the Parties' commercial intent. This rule may not result in a restriction of the rights of a Consumer or Entrepreneur with Consumer Rights arising from mandatory provisions of law.

12. Annex 1, containing the model form for withdrawal from the Agreement, shall form an integral part of the Terms and Conditions. Where required by law, the Annex shall be supplied to the Client together with the Terms and Conditions on a durable medium.

13. The Terms and Conditions were first published on 28 February 2026. The current version shall take effect on the date specified in its heading. Each Agreement shall be governed by the version of the Terms and Conditions made available to and accepted by the Client before conclusion of that Agreement, in accordance with §1 section 4.

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ANNEX 1 TO THE TERMS AND CONDITIONS FOR THE PROVISION OF SERVICES BY ALEX L - STUDIO

MODEL WITHDRAWAL FORM

(complete and return this form only if you wish to withdraw from the Agreement)

Addressee: ALEXLAB HOLDING MANAGEMENT - ALEKSANDER ŁABENDZIŃSKI, Polish Tax Identification Number (NIP): 7712942133, ul. Prezydenta Gabriela Narutowicza 40/1, 90-135 Łódź, Poland, Email: studio@alex-l-studio.com

I/We(*) hereby give notice that I/we(*) withdraw from my/our contract of sale of the following goods(*) / contract for the supply of the following goods(*) / contract for specific work consisting in the production of the following goods(*) / contract for the provision of the following service(*): ...............................................................................................................................................................................................

Date of conclusion of the Agreement(*)/receipt(*): …………………………………………………………………………………………………………………………………………..

Name of Consumer(s): ……………………………………………………………………………………………………………………………………………….

Address of Consumer(s): ................................................................................................ ……………………………………………………………….

Signature of Consumer(s) (only if this form is submitted on paper):………………………………………………………………………………………………………..

Date: ................................................................................................

(*) Delete as appropriate.

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